Customer Support Coordinator - Wilton, Connecticut

Customer Support Coordinator
Wilton, Connecticut

Job Description:

Customer Support Coordinator


Onward Search is proud to provide the nation’s top companies and advertising agencies with the best digital, creative, and marketing talent in the industry. Our freelance professionals serve as an on-demand creative force to support the business objectives of our clients. Reporting to the Manager of Customer Support, the Customer Support Coordinator is directly responsible for serving as the initial point of contact for freelance employees with Onward Search. This includes personally managing critical processes like timecard collection, freelance employee questions/concerns, and onboarding paperwork.


The Coordinator is responsible for:

  • Processing placements, change requests, and talent on-boarding, change requests, and onboarding paperwork for Onward Search’s offices
  • Manage timecard collection, verification, and data entry (VMS sweeps).
  • Complete contractor invoices as required (weekly/monthly).
  • Manage vendor form requests (W-9).
  • Maintain records in our applicant tracking system (Bullhorn), logging pre-screening requests, non-disclosure agreements, special billing terms, conversion fee breakdowns, etc.
  • Complete I-9 forms and e-Verify forms as required.
  • Other duties as assigned.



You’ll be very successful here if you:

  • Have 2+ years of operational support experience (i.e. administrative, financial, human resources) at a sales/service organization.
  • Have 1+ years of demonstrated experience providing excellent customer service in a fast-paced environment.
  • Possess excellent attention to detail, and a strong sense of accountability.
  • Hold a Bachelor’s Degree from an accredited institution of higher education.
  • Demonstrate strong planning and organizational skills.

You’ll be MOST successful here if you:

  • Have successfully managed the fast-paced flow of information across multiple teams, with shifting priorities, and deadlines.

Sound good to you? APPLY TODAY. We can’t wait to meet you!




Onward Search is an equal opportunity employer, and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or genetic information. All employees are required to pass pre-employment drug and background screenings to help ensure a safe and secure work environment for our valued team!

Email us to learn more about the opportunities available across our 11 markets!